I will not go into the technical part or manuall paper work but will try to give a general outlook and simple understanding about how consumer forums operate in our country.consumer forums are established in each and every district in all states of India under the enactment of consumer protection Act 1986.
The main role of the consumer law is to protect consumers from cheating in many manners and different forms and helping them get quality goods and services for the money they spend and at the same time protecting consumer interests for the benefit of larger masses.Elemenating malpractices by business owners and sellers.
So when a consumer feels aggrieved and even after trying do not get satisfactory answers to his grievance from the owners or sellers of a poduct or service he can lodge a complaint at the consumer forum but to lodge a complain the law provides that an office of the company or sellers should be in the area where the complaint is lodged,If that company do not have any business in the area where the consumer stays he can not lodge a complaint .
when a complaint is received it is scrutinized and looking into the papers an initial hearing is set on a day to hear the complaint of the petitioner by himself or through his advocate if he has appointed someone.Once this preliminary hearing is done the forum decides whether the complaint can be admitted or rejected.Once it is admitted further notification to the owners or sellers who are the opposite parties are made and next dates are fixed for further hearing and contest,otherwise the process stops there.
The main role of the consumer law is to protect consumers from cheating in many manners and different forms and helping them get quality goods and services for the money they spend and at the same time protecting consumer interests for the benefit of larger masses.Elemenating malpractices by business owners and sellers.
So when a consumer feels aggrieved and even after trying do not get satisfactory answers to his grievance from the owners or sellers of a poduct or service he can lodge a complaint at the consumer forum but to lodge a complain the law provides that an office of the company or sellers should be in the area where the complaint is lodged,If that company do not have any business in the area where the consumer stays he can not lodge a complaint .
when a complaint is received it is scrutinized and looking into the papers an initial hearing is set on a day to hear the complaint of the petitioner by himself or through his advocate if he has appointed someone.Once this preliminary hearing is done the forum decides whether the complaint can be admitted or rejected.Once it is admitted further notification to the owners or sellers who are the opposite parties are made and next dates are fixed for further hearing and contest,otherwise the process stops there.
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